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AUTO REPAIR & MAINTENANCE BLOG
First time customer of Wilmington Auto. I brought my son's 2007 Saturn Aura with 215k miles in for various work. Russ listened to my description of the issues and let me know that the cost was worth it even in a car with as many miles on it as it had. He later called to tell me that additional problems had been found (we knew, we had ignored it). He was upfront with the cost of the additional repairs and the time needed to complete them. We were pleased with the work and the cost. We did follow up with one small issue. It was taken care of promptly. I was very happy with the level of communication and the work that was done. Will recommend Wilmington Auto and Transmission for service.
I want to thank Russ for his honesty and integrity, I had recently had my car serviced at a dealer. I was getting some noise while driving. I dropped my car of at Wilmington Trans at 8:00. By 8:30 they called and Russ told me he noticed some new parts on the undercarriage and found the problem was shotty workmanship at the dealer! He told me I should take the car back to the dealer and have them correct the problem. With no cost to me, I did as he advised and got the problem fixed for free! Many thanks.
My 2010 Kia soul was having trouble shifting and would not go into park. I brought the Kia to Commonwealth Kia and they told me I needed a new transmission as the selector shaft was rusted. I thought it was the shifter cable and decided to bring it to Wilmington Auto Repair. After only talking to the mechanic for a short time about the symptoms he said it was the shifter cable and an hour later after leaving the car there he called to tell me that it was the shifter cable and he would replace it for a very reasonable price. I was refreshed at how honest they were about the repairs and the repairs were done in a very timely manner. I would recommend them to anyone who does not want to be scammed by dealerships. Overall I am very happy with their service and I will be bringing my car there in the near future for any service needs.
Russ is a fantastic mechanic that I've been using for years. So good I sent all of the neighbors on my street to him (all of which have been happy with his service). He is reputable and only fixes things that you need done. I brought my car to the dealership and they were going to charge me $900 to replace a rear quarter panel for an automatic door closing issue. Russ took the car in, cleaned the door contacts and charged me $30. Good guy with a great team of people working for him. Definitely check out Wilmington Transmission
I have been bringing my cars to Russ for many years. He is honest and trustworthy. He treats customers with respect and does not try to sell services you don't need. I appreciate the layman terms he uses, so that I understand what he is actually doing to my vehicle and why. He recently added even more services, so I will continue to have him maintain and repair all my vehicles.
Wilmington Transmission & Services is the ONLY place I will take my car for any repair they perform. I have been doing business with Russ for close to 25 years and he is the most reputable, honest, hard-working, fair & kind auto technician I have ever dealt with. His senior technician, Scott, is also phenomenal. The work they perform is done to the highest of standards at a fraction of what dealerships charge. They are sincere about their evaluation and always strive for perfection. No work is done sub-par and all work that is done, is absolutely necessary. Scott & Russ will always find the most cost effective way to repair your car. I highly recommend Wilmington Transmission & Services! You will never go anywhere else!
I first met Russ several years ago when I needed a $3.00 light bulb - he said "No charge, maybe when you need an oil change, you'll come back" I did, and have been a customer ever since!
I brought my car into Russ, without an appointment. My car would not go into drive and was making a terrible scraping sound when I took a right hand turn. Russ was open and upfront with me about the cost of the repairs and whether it was worth fixing. Russ's honesty was very refreshing, I can not thank him enough. I would recommend Wilmington Auto Repair to anyone that asks.
Great service, very trustworthy! I would recommend Wilmington Trans to anyone who wants knowledgeable, Friendly and honest mechanics at an extremely reasonable price! By far, the best around!